Banco do Brasil reviews

Negative reviews

Marcel P.

1.0 star rating 10/10/2018

Transfer funds to the wrong account and impossible to find someone to fix the issue .

Was this review …?

Maria C.

I strongly recommend you do not deposit any money with them. The branch does not have a phone number and their third party customer service simply forwards your request to the branch, WHICH NEVER RETURNS A CALL. I have been trying to get in touch with someone who can take care of an issue involving an account for 3 months. After many calls to their customer service that results in a promise that someone from the branch will call back, I have not received one call back. I am filing a formal grievance with the Federal Reserve. Please don't lock up your money with them. It seems Brazil's corruption issues have a far reach.


Tudo bom eu queria saber como abrir um conta no banco do brasil aqui

Neutral reviews

Tim P.

This bank is great if you are sending small remittances to a Brazilian with a Banco do Brasil savings account.

Receiving from a Brazilian is possible but kind of problematic at first:

They provide a document explaining what a Brazilian account holder at BBSA has to do in order to send you money, but don't mention that the BBSA account holder has to visit their branch to authorize access to that feature of BBSA online banking.

Lya A.

Well, I saw the 2 reviews and I have to disagree. Since day one, I had a great customer service. Never had absolutely any problem. Maybe I can't sometimes go online but this is being my internet/ PC problem.


Banco do Brasil Americas typically has high fees in comparison to other U.S. banks. Banco do Brasil Americas's checking account has a monthly fee of $12.00, ranking it fair for anyone looking for a simple account. Additionally, at $35.00, Banco do Brasil Americas has a lower overdraft fee compared to the average U.S. overdraft fee. Banco do Brasil Americas unfortunately does not reimburse out-of-network ATM charges, which means you'll have to search for a Banco do Brasil Americas ATM or pay the ATM charge.


Banco do Brasil Americas is a brick-and-mortar bank, with five total branches in Florida. With mobile and web apps, Banco do Brasil Americas makes mobile banking straightforward, even on the go. Banco do Brasil Americas also offers a live chat feature, key for getting quick access to customer service. Banco do Brasil Americas's online and mobile banking platforms get relatively high ratings from customers. The Banco do Brasil Americas mobile app scored a 4.4 out of 5 (with 1,500,000 reviews on Apple and Android) compared to the national average of 3.8. Banco do Brasil Americas's mobile app allows you to control your funds by looking at current statements, sending and receiving money and reaching support representatives. Banco do Brasil Americas gets an exceptional consumer satisfaction rating due to comparatively few complaints filed with the Consumer Financial Protection Bureau (CFPB), a government-backed consumer protection agency.


Banco do Brasil Americas is a Miami, FL-based, FDIC-insured bank dating back to 1986. Regulatory filings show the bank having equity of $64.5 million on $593.9 million in assets, as of December 31, 2017.

With 105 full-time employees in 5 offices in FL, the bank currently holds loans and leases worth $424.3 million, including real estate loans of $412.8 million. U.S. bank customers currently have $525.2 million in deposits with the bank.

Overall, Bankrate believes that, as of December 31, 2017, Banco do Brasil Americas exhibited a superior condition, earning a full 5 stars for safety and soundness. Here's a breakdown of how the bank did on the three major criteria Bankrate used to grade American banks on safety and soundness.